At Your Service

The Alpen Ridge Apartment Complex has its very own guest services team to provide you with the professional and welcoming knowledge and services that you deserve. Located on the first floor lobby, our dedicated team are onsite to answer any questions your may have or to assist with restaurant, tour, lessons, massage and activity bookings or to check departure confirmations and assistance with travel arrangements, pre booked transfers, lift passes or your accommodation, the team are on hand to help. Support Services

Staying at Alpen Ridge and booking through provides you with the highest quality in guest services and on ground support throughout your Niseko holiday

With dedicated Service desks in Alpen Ridge, NBS and at the main Niseko office; we have a team of over 200 staff taking care of your needs. Whether it be for restaurant, massage, tours, lessons and activity bookings or to check departure confirmations and assistance with travel arrangements, pre-booked transfers, lift passes or your accommodation, the team are on hand to help.

Airport Meet & Greet

Airport Meet & Greet provides a meet and greet service to our guests arriving into Chitose Airport or directly into Hirafu village (when you book transfers with your accommodation). We are the only Niseko based tour company to have an airport desk and full time service staff to assist you with any enquiries. Our staff will be waiting for you at the airport and will personally guide you onto your resort transfer. Once you arrive in Niseko, our staff will also privately transfer you to Alpen Ridge and check you in.

Transfer Services


Let us take care of your arrival/departure transfers from Sapporo, Chitose or within Niseko. Pre-booking a bus is by far the easiest, smoothest and most cost effective method of getting to Niseko. The trip takes approximately 2 ½ -3 hours depending on road conditions, costing ¥4,200 per person. When you pre book your transfers with they will meet you at the airport and personally escort you to your charter or public bus. You will then be met by a representative in Niseko and taken to Alpen Ridge.

For more transfer options, visit the Location page.

Lift Passes

Lift Passes can also easily arrange all of your lift passes in advance, whether it be Hirafu Only or an All Mountain pass, our staff can pre-book your passes and have them ready for you on your arrival.

Niseko Base Snowsports

NBS – Niseko Base Snowsports

Conveniently located on the ground level of Alpen Ridge and only metres from the Ace Family Chair, NBS is Niseko’s premiere all-in-one Ski & Snowboard School, Kids Club, Rental and Retail Centre.
NBS offers a variety of adult & child, group & private lessons, quality rental gear from big brands and a retail shop with all of the must-have snow gear including outerwear, goggles, gloves and accessories to keep you warm, safe and looking good on the hill!

Grocery Packs

Grocery Packs offer Alpen Ridge Guests the convenience of arranging set grocery pack ready in your apartment for your arrival. There are 2 standards of grocery packs to get you started when you arrive, especially helpful when arriving late into Niseko. Grocery packs are only available if pre-booked a minimum 7 days prior to your arrival.

In-House Catering

In-House Catering

In partnership with Niseko Gourmet, Alpen Ridge guests can also experience in house dining for breakfast or dinner. With a catered break option you’ll enjoy first name service, breakfast, canapés, gourmet dinners and fine wines served by your own chef and host in your very own apartment. In house dining offers you the choice of either a modern Japanese home style or an International experience and a true chance to spend time with a local chef.


Airfares is an IATA licensed travel agent with access to discounted airfares with the major airlines including Qantas, Japan Airlines, Cathay Pacific and Korean Air. These are only a selection of the airlines and fares we have available and are based on the best booking class – some conditions apply. Your consultant will offer you the best available airfare for your travel dates and itinerary.

Travel Insurance

Travel Insurance

Suitable travel insurance is an essential part of your holiday and something you can’t leave home without. strongly advises that you take our adequate coverage for your and your family. We are proud to recommend SURESAVE who offer special cover specifically for ski holidays and include single, family and cover for pre-existing medical conditions.

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