At Your Service

The Alpen Ridge Apartment Complex has its very own guest services team to provide you with the professional and welcoming knowledge and services that you deserve. Located on the first floor lobby, our dedicated team are onsite to answer any questions your may have or to check departure confirmations and assistance with travel arrangements, pre booked transfers, lift passes or your accommodation, the team are on hand to help. Support Services

Staying at Alpen Ridge and booking through provides you with the highest quality in guest services and on ground support throughout your Niseko holiday

Airport Meet & Greet

Airport Meet & Greet provides a meet and greet service to our guests arriving into Chitose Airport or directly into Hirafu village (when you book transfers with your accommodation). We are the only Niseko based tour company to have an airport desk and full time service staff to assist you with any enquiries. Our staff will be waiting for you at the airport and will personally guide you onto your resort transfer. Once you arrive in Niseko, our staff will also privately transfer you to Alpen Ridge and check you in.

Transfer Services


Let us take care of your arrival/departure transfers from Sapporo, Chitose or within Niseko. Pre-booking a bus is by far the easiest, smoothest and most cost effective method of getting to Niseko. The trip takes approximately 2 ½ -3 hours depending on road conditions. You will be met by a representative in Niseko and taken to Alpen Ridge.

Lift Passes

Lift Passes can also easily arrange all of your lift passes in advance, whether it be Hirafu Only or an All Mountain pass, our staff can pre-book your passes and have them ready for you on your arrival.

Niseko Base Snowsports

NBS – Niseko Base Snowsports

Conveniently located on the ground level of Alpen Ridge and only metres from the Ace Family Chair, NBS is a Ski & Snowboard School, Rental and Retail Centre.
NBS offers private lessons, quality rental gear from big brands and a retail shop with all of the must-have snow gear including outerwear, goggles, gloves and accessories to keep you warm, safe and looking good on the hill!

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