Guest Services Desk
“At your service”
The Alpen Ridge Apartment Complex has its very own guest services team to provide you with the professional and welcoming knowledge and services that you deserve.
Located on the first floor lobby, our dedicated team are onsite to answer any questions you may have or to assist with restaurant, tour, lessons, massage and activity bookings or to check departure confirmations and assistance with travel arrangements, pre booked transfers, lift passes or your accommodation, the SkiJapan.com team are on hand to help.
We look forward to welcoming you to the powder capital of the world.
Niseko Base Snowsports (NBS)
Conveniently located on the ground level of Alpen Ridge and only metres from the Ace Family Chair, Niseko Base Snowsports is Niseko’s premiere all-in-one Ski & Snowboard School, Kids Club, Rental and Retail Centre.
Niseko Base Snowsports offers a variety of adult & child, group & private lessons, quality rental gear from big brands and a retail shop with all of the must-have snow gear including outerwear, goggles, gloves and accessories to keep you warm, safe and looking good on the hill!
Private Ski Lockers
All apartments have their very own private locker, ski storage and drying space within the basement floor locker room. The lockers are spacious and can hold all of your families ski gear, whilst drying it overnight.
The personal lockers ensure security and with the front doors to the chairlift only metres away, the Alpen Ridge locker room offers unrivaled convenience.
Alpen Ridge is also home to the popular Fresh Café, tantalising your taste buds 7 days a week from 8am-6pm in peak season. Fresh Café is conveniently located at the front of Alpen Ridge on the way to the Ace Family Chair.
Whether you need a morning espresso to start the day or want the perfect powder pit stop for lunch. Fresh is serving up tasty treats, paninis, toasted wraps, wedges, hot soups, pies, muffins, chocolate bars and other snacks for busy riders on the run.
Every Alpen Ridge guest will receive their own Fresh Cafe 10% discount rewards card.
So, ski-in/ski-out and remember – Fresh is Best!
Feeling like staying in for the afternoon? When staying at Alpen Ridge you can enjoy a selection books which can be borrowed at the Guest Service Desk in the lobby.
The guest lounge in the lobby area of Alpen Ridge is a great place to relax, read a book or as a comfortable meeting place for your friends and visiting guests.
Internal Lift Access
For the ultimate in ease, speed and convenience, the Alpen Ridge Apartment Complex has two internal lifts for guest access. These lifts allow you to access the locker room and the NBS rental, retail and ski school without even having to step outside.
Alpen Ridge has a limited number of guest parking spaces. Please advise well in advance if you require parking to ensure availability.